Privacy Policy

Effective Date: 8/19/2026

We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or interact with our agency.

1. Information We Collect

We may collect the following categories of information:

• Personal identifiers: Name, mailing address, phone number (including mobile numbers), and email address.
• Sensitive Personal Information: Social Security numbers and Driver's License numbers (collected solely for underwriting and quoting purposes).
• Insurance-related information: Coverage details, claims history, and underwriting information.
• Financial information: Payment details necessary for quoting or servicing policies.
• Technical information: IP address, browser type, device information, and usage data.
• Communications: Any records of correspondence you send to us, including email and text messages.

We collect information directly from you, automatically through website technologies, and from insurance carriers or service providers as necessary to provide our services.

2. How We Use Your Information

We use your information to:

• Provide quotes and place insurance coverage.
• Service and manage your insurance policies.
• Communicate with you regarding your account or inquiries, including via email, phone calls, and SMS text messages.
• Improve our website and services.
• Comply with legal and regulatory requirements.
• Detect and prevent fraud or unauthorized activity.

We do not sell your personal information.

3. How We Share Information

We may share your information only as necessary to conduct business, including with:

• Insurance carriers: For quoting, placing, servicing, or renewing policies.
• Third-party service providers: Who assist with website hosting, data storage, payment processing, or analytics.
• Regulatory authorities: When required by law or to comply with a subpoena.
• SMS Opt-In Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. SMS/Text Messaging

By providing your mobile phone number, you explicitly consent to receive informational and marketing text messages from our agency. These messages may include quote updates, policy reminders, billing notices, and agency announcements.

• Consent: Consent to receive text messages is not required as a condition of purchasing any goods or services.
• Opt-Out: You may opt out of receiving text messages at any time by replying "STOP" to any of our messages. After doing so, we will send one final message confirming your opt-out.
• Help: Reply "HELP" to any of our messages for assistance or contact our office directly.
• Rates: Message and data rates may apply depending on your mobile carrier plan.

5. Gramm-Leach-Bliley Act (GLBA)

Insurance companies and agencies are required under the Gramm-Leach-Bliley Act to maintain and disclose their own privacy practices. Insurance carriers maintain their own privacy policies, which may differ from ours. We encourage you to review their policies directly for information on how they handle your non-public personal information.

6. Website Analytics and Cookies

Our website may use cookies, tracking pixels, and similar technologies to improve functionality and measure performance. These technologies may collect technical and usage information but do not directly identify you unless you voluntarily provide identifying information. You may adjust your browser settings to refuse cookies; however, some portions of the website may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites, such as insurance carrier portals or payment processors. We are not responsible for the privacy practices or the content of such external websites. We encourage you to read the privacy statements of any linked site you visit.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information. Information submitted through our website is transmitted using Secure Sockets Layer (SSL) encryption. While we take appropriate security measures, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Opt out of certain data processing activities.

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing your request.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, state-specific insurance record-keeping requirements, or reporting requirements.

11. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact our office at:

Insurax365
7300 state highway 121, Ste 300
McKinney, Texas 75070
(469) 520-0191